Do you have a print catalog?

No. We haven’t had a print catalog since we launched the website in 1997. Our offerings are so numerous and ever-growing that we can’t keep a print catalog up to date, so our website has become our catalog.

Where does the clothing come from?

Every garment is made in our smoke-free, pet-free studio in Scotia, NY, USA. We use a wide variety of industrial equipment as well as embroidery machines and software to create our designs, and every garment is made to client measurements.

Do you have a physical store?

No. Because we make every garment to client measurements, we don’t maintain a stock of clothing. Clients who wish an
in-person fitting can make an appointment to come to the owner’s home which is adjacent to the studio building.

What are your guarantees?

We guarantee that garments will be made to the agreed upon specifications and that they will fit properly or we will alter or replace those garments. If a garment requires alteration or replacement because we were provided with inaccurate measurements there will be an additional fee for alteration or replacement.

What is your return policy?

Catalog orders: Any unworn catalog item in original condition can be returned for any reason within 7 days of receipt for exchange or a full refund of the purchase price. Fashions In Time will only be liable for the cost of the garment ordered.

Custom orders: Our complete custom order policy can be viewed here.

How do I place an order?

The easiest way to order “catalog” items is through the secure Online Order Form. Because we make every item to
client-supplied measurements you’ll need to have those available when you complete the form.

“Custom” order items have many options, so the best way to begin a custom order is to email us with your requirements. Once we determine the design and materials to be used we will provide a price quote and you will be directed to a secure page where you can confirm your custom order.

How long does it take to get an order?

Catalog orders are usually shipped within 7 business days of receipt. Shipping takes 2-3 days in addition. Rush orders are often possible for a $25.00 fee.

Custom orders can take days, weeks, or months, depending on the complexity of the item ordered. When you email your custom order request we can give you an idea of the expected turnaround time.

Do you offer clothing rental?

No. All of our clothing is made to client measurements and shipped as soon as it is completed. We don’t maintain rental stock.

I’m not in the USA. Can I still order?

Yes, we ship worldwide, with the exception of Italy, because Italy does not allow the importation of clothing. We use Express Mail for all non-USA shipments. Each country has regulations on imports and some require that import duty be paid on merchandise from the USA. You should check with your local customs office to determine what, if any, import duty will apply. We ship all items as “merchandise” and list the purchase price on the customs form. Please do not ask us to commit a felony by falsifying information on an international shipping document.

What are your shipping charges?

We ship USPS Priority Mail, with delivery confirmation. The US Postal Service says priority mail is delivered in 2-3 days, and it usually is, but it does NOT guarantee that delivery time so neither can we.

Express Mail shipping within the USA is available for the posted shipping fee plus $25.00
All orders of $300 and over are shipped with insurance at no extra cost

What’s your privacy policy?

We neither sell nor share any information about our clients with individuals or other companies.
Occasionally we will send out an email to clients offering a “preferred customer” discount. You may opt out of these mailings at any time. NOTE: We do not send out spam! E-mails claiming to be from Fashions In Time offering loans, medicines, lottery winnings, and various "enhancements" did not originate with us -- and they arrive here, too. Every email that is sent from Fashions in Time has our business info at the bottom. If the email does not contain our business name, address, web address, and phone number the email did not originate from Fashions In Time. Unfortunately there's nothing we can do about spammers forging our email except recommend that you contact your internet service provider. Fashions In Time is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the Fashions In Time logo or registered trademark.

Is your website secure?

The Fashions In Time website is subject to independent quarterly testing for over 4400 security weaknesses by Security Metrics. In addition, we work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We do not store any customer information online. We reveal only the last four digits of your credit card number when confirming an order. We cannot be held responsible for any security breach caused by sending information in an unsecured email. Never, ever send your credit card information in an unsecured email. We provide secure online forms for you to use.
 

hilary@fashionsintime.com
518-370-1883