Do you have a print catalog?

No. We haven’t had a print catalog since 1997, when we launched the website. Our offerings are so numerous and ever-changing that we can’t keep a print catalog up to date, so our website has become our catalog.

Where does the clothing come from?

Every garment is made in our smoke-free, pet-free studio in Scotia, NY, USA. We use a wide variety of industrial equipment to create our designs, and every garment is made to client measurements.

Do you have a physical store?

No. Because we make every garment to client measurements, we don’t maintain a stock of clothing. Clients who wish an
in-person fitting can make an appointment to come to my home, which is adjacent to the studio building.

What are your guarantees?

We guarantee garments will fit properly, or we will alter or replace those garments. If a garment requires alteration or replacement because we were provided with inaccurate measurements, there may be an additional fee for alteration or replacement.

What is your return policy?

Catalog orders: Any unworn catalog item in original condition can be returned for any reason within 7 days of receipt for exchange or a full refund of the purchase price. Fashions In Time will only be liable for the cost of the garment ordered.

Custom orders: Our complete custom order policy can be viewed here.

How do I place an order?

The easiest way to order “catalog” items is through the secure Online Order Form. Because we make every item to
client-supplied measurements, you’ll need to have those available when you complete the form.

“Custom” order items have infinite options, so the best way to begin a custom order is to email us with your requirements. Once we determine the design and materials to be used we will provide a price quote and you will be directed to a secure page where you can confirm your custom order.

How long does it take to get an order?

Catalog orders are usually shipped within 7 business days of receipt. Shipping takes 2-3 days in addition. Rush orders are often possible for a $25.00 fee.

Custom orders can take days, weeks, or months, depending on the complexity of the item ordered. When you email your custom order request we can give you an idea of the expected turnaround time.

I’m not in the USA. Can I still order?

Yes, we ship worldwide, with the exception of Italy, because Italy does not allow the importation of clothing. We use Express Mail for all non-USA shipments. Each country has regulations on imports and some require that import duty be paid on merchandise from the USA. You should check with your local customs office to determine what, if any, import duty will apply. We ship all items as “merchandise”, and list the purchase price on the customs form. Please do not ask us to falsify this information on an international shipping document.

What are your shipping charges?

We ship USPS Priority Mail, with delivery confirmation. The US Postal Service says priority mail is delivered in 2-3 days, (and it usually is) but it does NOT guarantee that delivery time, so neither can we.

Express Mail shipping within the USA is available for the posted shipping fee plus $25.00
All orders of $300 and over are shipped with insurance at no extra cost

What’s your privacy policy?

We neither sell nor share any information about our clients with individuals or other companies.
Occasionally we will send out an email to clients offering a “preferred customer” discount. You may opt out of these mailings at any time. NOTE: WE DO NOT SEND OUT SPAM! E-mails claiming to be from Fashions In Time offering loans, medicines, and various "enhancements" did not originate with us -- and they arrive here too. Unfortunately there's nothing we can do about spammers forging our email except recommend that you contact your internet service provider. Good luck!

Is your website secure?

We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Never send your credit card information in an unsecured email. We provide secure online forms for you to use.

hilary@fashionsintime.com
518-370-1883